Technical Support Representative

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues.

Requirements

• Technical Support Representative
• Navigate and walk through a customer on product features and attributes
• Install/Uninstall software via remote session
• Analyze technical, billing and accounting issues at hand and work with end-users efficiently towards a resolution
• Escalate issues to the correct department as necessary
• Initiate beta testing and documentation of new LexisNexis products (selected service group/s)
• Uphold the integrity of the customer’s database through necessary maintenance and troubleshooting
• Examine technical difficulties experienced by customers who are using LexisNexis Online products
• Ensure compatibility of the customer’s computer with our products
• Work through different Windows most recent operating system