Key Account/Customer Success Manager

We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health. You will own outcomes end-to-end and collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs.

Requirements

• Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes
• Strong execution: you can scope, prioritize, and deliver without heavy process
• Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment
• High bar for quality where it matters: patients, compliance, trust, reliability
• Strong written + verbal communication in German & English
• Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics)

Benefits

• Competitive salary
• Optional: equity/VSOP if offered
• Flexible working hours
• Equipment budget
• Team events / offsites