Enterprise Account Manager

Role Overview

Replit is seeking an Enterprise Account Manager to drive retention, expansion, and customer success. The ideal candidate has strong communication skills and experience in Customer Success or Enterprise Account Management, particularly in SaaS and developer tools.

What You Will Do

As the primary relationship owner, you will ensure high satisfaction and retention, champion customer success, lead onboarding programs, and execute renewal processes.

Why It Might Be a Fit

This role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You will leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth.

Requirements

• 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role
• Excellent communication skills
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Experience managing customer relationships from onboarding through renewal and expansion
• Proficiency in using CRM systems and customer success tools
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and consultative approach to customer challenges
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• Passion for technology and staying current with industry trends, particularly AI and automation

Benefits

• Competitive Salary
• Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Quarterly Team Gatherings
• In Office Amenities