The Manager of Donor Data is the strategic steward of the development department's CRM and connected systems, ensuring the integrity, reliability, and optimization of donor data infrastructure.
Requirements
- Serve as the primary development liaison to the data team;
- Lead CRM training and user-adoption initiatives for Development staff to ensure consistent, effective system use that produce successful outcomes;
- Maintain a comprehensive and accessible library of Development business rules to promote transparency, as well as ensure consistent understanding and application across the department;
- Configure and maintain CRM (objects, fields, automation, security, backups) in conjunction with the data team;
- Build and manage integrations (payment gateways, website, events, matching-gift vendors) and scheduled ETL jobs;
- Explore and potentially integrate new APIs for the CRM;
- Execute data-quality processes: deduplication, address standardization, merges, normalization;
- Build and test automations/workflows; create and maintain technical documentation to ensure excellent outputs of department functions;
- Partner with the Individual Giving team to implement moves management systems in the database;
- Provide support to CRM users and coordinate with external vendors/contractors, focusing on accessibility that supports partnerships with diverse stakeholders;
- In coordination with the Assistant Director for Development Operations, manage and execute the contribution records within the database ensuring accuracy, timely processing and reporting of gifts.
- Be responsible for routine database hygiene and updates that promote excellent data management, including but not limited to: Managing process for reconciling the donor database and finance records with regard to refunds, transfers, and chargebacks with accuracy; Uploading attachments to donor gift records; Updating changes to addresses, biographical details, and gift information.
- Collaborates with members of the development department on special projects;
- Other duties consistent with the requirements and qualifications of this job description may be assigned.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan