Manager of Donor Data

The Manager of Donor Data is the strategic steward of the development department's CRM and connected systems, ensuring the integrity, reliability, and optimization of donor data infrastructure.

Requirements

• Serve as the primary development liaison to the data team;
• Lead CRM training and user-adoption initiatives for Development staff to ensure consistent, effective system use that produce successful outcomes;
• Maintain a comprehensive and accessible library of Development business rules to promote transparency, as well as ensure consistent understanding and application across the department;
• Configure and maintain CRM (objects, fields, automation, security, backups) in conjunction with the data team;
• Build and manage integrations (payment gateways, website, events, matching-gift vendors) and scheduled ETL jobs;
• Explore and potentially integrate new APIs for the CRM;
• Execute data-quality processes: deduplication, address standardization, merges, normalization;
• Build and test automations/workflows; create and maintain technical documentation to ensure excellent outputs of department functions;
• Partner with the Individual Giving team to implement moves management systems in the database;
• Provide support to CRM users and coordinate with external vendors/contractors, focusing on accessibility that supports partnerships with diverse stakeholders;
• In coordination with the Assistant Director for Development Operations, manage and execute the contribution records within the database ensuring accuracy, timely processing and reporting of gifts.
• Be responsible for routine database hygiene and updates that promote excellent data management, including but not limited to: Managing process for reconciling the donor database and finance records with regard to refunds, transfers, and chargebacks with accuracy; Uploading attachments to donor gift records; Updating changes to addresses, biographical details, and gift information.
• Collaborates with members of the development department on special projects;
• Other duties consistent with the requirements and qualifications of this job description may be assigned.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan