Newton Baby - Customer Care Representative

Newton Baby is seeking a Customer Care Representative to support and enhance the exceptional customer experience that defines our brand. This role goes beyond basic customer support and focuses on managing the post-purchase customer journey, including order monitoring, shipment tracking, issue resolution, cross-functional coordination, and proactive customer communication to ensure accurate and timely updates.

Requirements

• 2+ years of experience in customer experience, customer support, customer operations, or a related role.
• Strong problem-solving skills with the ability to follow established guidelines and determine appropriate next steps.
• Experience with CRM and ticketing platforms; Zendesk preferred.
• Familiarity with order management or fulfillment workflows in an eCommerce environment is strongly preferred.
• Proficiency in Excel or Google Sheets, including filters, basic formulas, pivot tables, and simple data analysis.
• Excellent written and verbal communication skills, with the ability to adapt tone and messaging to different customer situations.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.

Benefits

• Unlimited Vacation
• Health, Dental, Vision, and Pet Insurance
• 401(k)
• 24/7 Employee Assistance Program
• Paid Parental Leave
• Generous Employee Discounts on products