Customer Service Representative (4-Month Fixed-Term Contract)

ResMed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. As a Customer Service Representative, you will provide exceptional customer service and support to our customer base, sales representatives, and consumers.

Requirements

• Fixed term role for 4 months
• Shift times Monday - Friday: 6am -3pm or 8am -5pm
• Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers
• Respond to customer complaints in a professional manner
• Document customer transactions accurately in Oracle
• Actively manage cross-functional systems to ensure accurate patient/customer record keeping
• Perform proactive follow up with other Customer Support Team members
• Provide training and support for team members
• Provide support for special projects as needed