Customer Success Manager

Customer Success Manager drives customer satisfaction, successful product use, software expansion and customer retention. They manage existing customer relationships, onboard new customers, and lead to full adoption and value-realization of ResMed products.

Requirements

• University degree or College diploma in a relevant discipline or equivalent experience
• Minimum 3-5 years of account management or success management experience in a technology environment, med-tech environment preferred
• Minimum 3 years’ experience contributing to a customer success model
• Strong and polished professional communication skills (phone, email, in-person)
• Ability to plan, prioritize and effectively manage tasks to achieve objectives