Senior IT Engineer - Technical Support
Resorts World GentingKuala Lumpur, Malaysia
Posted March 16, 2026
Full Time
About the Company
Resorts World Genting is a leading hospitality brand managing integrated resorts globally, with a strong presence in Malaysia, the UK, and the US. The company offers a wide range of services including leisure, hotels, theme parks, entertainment, gaming, casino, food and beverage, and more, catering to over 20 million customers annually. As part of its transformation plan, Resorts World Genting is expanding into new areas like SkyAvenue Complex, offering cutting-edge attractions and experiences. The company prides itself on its dedication to creating unforgettable experiences for guests and employs over 10,000 dedicated staff across various departments.
Job Description
Genting Malaysia is seeking a Senior IT Engineer - Technical Support to provide advanced onsite and remote support to all Genting employees, business units, and VIP stakeholders.
Requirements
- Degree in Information Technology, Computer Science, or related discipline.
- 3–5 years of IT support experience, with at least 2 years in Level 2 or senior support roles.
- Strong knowledge of Windows/macOS operating systems, Microsoft 365 troubleshooting (Teams, Outlook, SharePoint, OneDrive), and enterprise collaboration tools.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with PC imaging, patching and deployment tools.
- Excellent communication skills with the ability to support VIPs and client-facing teams professionally.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
Benefits
- Gentng Malaysia benefits are not specified in the job description.
