Shift Manager F&B

Shift Manager F&B, responsible for developing a loyal customer base, increasing guest counts, and maximizing sales and profits through effective management of all cost centers.

Requirements

• Member of a cohesive management team
• Functions as a role model to staff and junior managers
• Develops new ways to increase guest counts
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters
• Works with the management team to determine appropriate staffing levels
• Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business
• Works towards maximizing sales and optimizing profits through the management of all cost centers
• Maintains high standards in all areas of security, safety, cleanliness and sanitation
• Maintains the cleanliness and organization of the bars and service areas throughout each shift
• Creates an environment where people want to work and feel comfortable working
• Operates well with other shift managers, in terms of consistency, consensus on issues and flexibility
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when
• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Demonstrates excellent communication and customer service skills
• Able to work independently and make the right decisions for the business
• Possesses a working knowledge of the POS system
• Proficiency in opening and closing procedures, running reports, beverage knowledge, team building and employee focus
• Demonstrates a profit mentality by setting goals, following through and meeting goals
• Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift
• Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the bars
• Understands the importance of employees and interacts with them in a mutually respectful and friendly manner
• Work/Educational Experience
• Must be 18 years or older
• High school diploma or G.E.D preferred
• Must have the ability to obtain the appropriate license pursuant to the New York State Gaming regulations
• Bachelor's Degree in a related field AND two (2) years' experience in a Supervisory position OR four (4) years' experience in a Management position OR two (2) years' experience in a Supervisory position within Resorts World
• Six (6) years' related food and beverage experience

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401k
• Paid time off
• Employee recognition programs
• Employee assistance programs