Customer Service Specialist (CSR II)

Role Overview

As a Customer Service Specialist (CSR Level II), you play a key role in delivering a consistent, responsive customer experience while supporting efficient execution across the customer service organization.

What You Will Do

You will work closely with customers and internal teams to ensure accurate order processing, timely communication, and smooth coordination throughout the order lifecycle.

Why It Might Be a Fit

Customer Service Specialists are expected to manage moderate-complexity customer requirements while supporting operational consistency, responsiveness, and strong customer execution.

Requirements

• 2-3+ years of Customer Service, Sales Support, or manufacturing coordination experience
• Manufacturing, print, packaging, labels, or related industry experience preferred
• Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred
• Strong organizational and multitasking skills
• Strong communication and customer service skills
• ERP/system experience preferred
• Ability to work in a fast-paced, team-oriented manufacturing environment