Corporate IT Support/Help Desk Analyst

Resource Management Concepts, Inc. is hiring a Corporate IT Support/Help Desk Analyst to provide technical support and maintain professional relationships with customers and clients in a busy call center environment.

Requirements

• Effective use of Help Desk tracking and ticketing system(s)
• Effective verbal and written communication
• Maintaining professional relationship with all customers and clients
• Providing technical support by responding to and resolving end-user problems
• Installation and configuration of new workstations, peripheral equipment, and software
• Documenting internal procedures
• Assisting with onboarding of new users
• 1 year of IT support and/or IT Help Desk Experience

Benefits

• Competitive paid vacation package with 11 paid federal holidays
• High-quality, low-deductible healthcare plans
• Pet insurance
• Competitive 401K package