We are seeking a Network Operations Center (NOC) Analyst Lead to oversee daily operations and personnel within a 0600-1900 M-F environment supporting a Department of Defense (DoD) customer.
Requirements
- Supervise a team of three (3) NOC/SOC analysts
- Coordinate NOC/SOC shift coverage and ensure 0600-1900 M-F monitoring and response requirements are continuously met
- Serve as the primary escalation point for complex incidents or system outages
- Monitor, assign and triage Helpdesk tickets within one hour of opening
- Maintain situational awareness of network health, security posture, and mission impacts; brief management and stakeholders as needed
- Ensure team adherence to incident response, escalation, and reporting procedures
- Develop and maintain Standard Operating Procedures (SOPs), event escalation matrices, and continuity documentation
- Oversee enterprise network monitoring using tools such as SolarWinds, Cisco Firepower Management Console (FMC), and Secure Network Analytics (SNA)
- Analyze and respond to alerts related to connectivity, latency, and performance degradation
- Review configuration baselines, track outages, and ensure timely restoration of network services
- Coordinate planned maintenance, configuration changes, and patch activities in accordance with DoD and company change control policies
- Manage and review security event monitoring and triage using SIEM platform Splunk and endpoint management tools Trellix and Tanium
- Oversee team response to cybersecurity incidents in accordance with internal incident response procedures
- Support vulnerability management activities — reviewing Tenable.sc results, tracking remediation actions, and validating compliance closure
- Ensure proper documentation and escalation of all security-related incidents to the ISSO or ISSM
- Coordinate with system owners, ISSOs, and ISSMs to support RMF continuous monitoring activities
- Ensure team members conduct periodic STIG checks, vulnerability scans, and configuration reviews to maintain system accreditation posture
- Support the development and maintenance of POA&Ms, control evidence, and audit artifacts
- Participate in cybersecurity working groups, readiness reviews, and ATO renewal activities as needed
- Promote a culture of compliance and operational discipline across the team
Benefits
- Competitive paid vacation package with 11 paid federal holidays
- High-quality, low-deductible healthcare plans
- Pet insurance
- Competitive 401K package
