The Bilingual Specialist I, Inbound Customer Service department is the voice of the company, assisting customers and authorized third parties through inbound and outbound calls.
Requirements
- Bilingual (Spanish)
- Call center, customer service, collections, sales, telemarketing, or financial services experience preferred (not required)
- Strong verbal and written communication skills
- Ability to remain calm, professional, and empathetic during challenging interactions
- Payment negotiation experience preferred but not required
- Strong problem-solving, investigation, and analytical abilities
- Ability to quickly learn and apply a broad range of accounts and regulatory knowledge
- High attention to detail with excellent documentation practices
- Ability to work independently with minimal supervision
- Flexibility with job functions and scheduling
- Strong integrity, work ethic, and commitment to confidentiality
- Computer proficiency, including Microsoft Office and the ability to navigate multiple systems simultaneously
- Efficient and accurate data entry and typing skills
- Must become company-certified in FDCPA compliance
Benefits
- Competitive Salary: Starting at $20.00-$21.00 per hour based on experience
- Monthly bonus: $600 on average with maximum potential of $1200 per month
- Eligible for Customer Service Representative leveling promotion as soon as 6 months
- Long term career growth – over 60% of all company openings are filled by internal promotion
- Annual merit increase based on performance
- Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions.
- On-site clinic with nurse practitioner
- Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
- Safe Harbor 401k plan with company contributions up to 4.5%
- Casual work environment
- On-site fitness center
- Company paid downtown parking worth up to $1000 annually
- Opportunities to give back to the community by participating in civic and charity events with colleagues.
- Employee Referral Bonus Program
- Dependent Scholarship Program
- Tuition reimbursement program of up to $5000 annually (some restrictions apply)
- Special awards, contests, and ad-hoc incentives
- Ability to work with phenomenal talent and friendly team of professionals
