Client Success Lead at Retail Insights

Client Success Lead at Retail Insights, leading a high-performing team and shaping the company's client success strategy, with a chance to make a tangible impact on the company's success.

Requirements

• 5+ years of leadership experience in related leadership roles in a fast-paced high-growth environment
• Strong project management and process creation skills and strong ability to prioritize
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
• Experience in client success / business operations, ideally in a high-growth business
• Strong analytical skills and fluency across relevant tools paired with commercial acumen
• Proven success in applying automation to scale operations
• A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high-performing, culture
• Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business

Benefits

• Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth
• An inspiring, diverse, highly motivated, and international working atmosphere
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Market-competitive compensation
• Travel opportunity: You will be joining our conferences overseas
• Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training