Client Success Manager (Hybrid)

Rewards Network is seeking a Client Success Manager to review client accounts, maintain client relationships, and resolve issues. The individual will manage a book of business and deepen relationships with clients to retain them on the platform.

Requirements

• Oversee the customer journey for an assigned portfolio of accounts
• Proactively identify and address customer issues
• Respond to customer requests for support
• Communicate with clients to ensure they are realizing the full value of our services
• Identify opportunities within the assigned portfolio to introduce and upsell products
• Work closely with the regional manager and sales teams to execute strategies that enhance customer satisfaction and business growth
• Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities

Benefits

• Comprehensive benefits package
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options
• Partnership with Rx n Go
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance
• Employee Life Assistance Program