Werkstudent Qualitätsprüfung im Kundenservice 3rd. Level (m/w/d)
REWE GroupCologne, North Rhine-Westphalia, Germany
Posted March 10, 2026
Part Time
About the Company
The REWE Group, a leading retail and tourism company in Europe, offers a dynamic work environment with flexible structures and opportunities for innovation and career development.
Job Description
As a Quality Control Assistant in Customer Service 3rd Level, you will maintain and develop quality standards, evaluate tickets, identify areas for action, and support quality results evaluation. The role involves leading process optimizations and acquiring basic knowledge in handling customer inquiries from various services of the REWE Group.
Requirements
- Responsibility for maintaining and developing quality standards
- Evaluating tickets according to defined criteria
- Identifying areas for action and documenting anomalies
- Supporting the evaluation of quality results
- Leading process optimizations based on quality control results
- Acquiring basic knowledge in handling customer inquiries
Benefits
- Attractive remuneration
- Flexible working hours without core hours
- Employee discount (5% shopping discount at REWE and PENNY)
- Comprehensive health and sports offer
- Networked work environment with enterprise-wide networks
- Integration into teams and work processes
- Possible cooperation for final papers
- Admission to the binding program 'future steps' with exclusive events and talent pool
