Call Centre Manager

Call Centre Manager position at ReWorks Solutions, responsible for leading, mentoring, and managing the call center team to achieve performance goals and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 5 years of experience in call center management or a similar role.
• Strong knowledge of call center software and tools, as well as CRM and VoIP systems.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze performance data and implement improvement strategies.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Commitment to delivering outstanding customer service and driving team success.

Benefits

• Comfortable working U.S. hours
• Remote work from home