Customer Services Manager (Swedish)
RGH-Global LimitedRiga, Latvia
Posted December 11, 2025
16800 - 21600 EUR year
Full Time
About the Company
RGH‑Global Limited is a global workforce optimisation and recruitment consultancy that delivers customized talent solutions across eight key sectors, including professional services, IT, finance, manufacturing, health, government, construction, and hospitality. With offices in London, Dubai, Hong Kong, Melbourne and Singapore, the firm serves clients throughout Europe, the Middle East, Africa and the Asia‑Pacific region. RGH combines deep industry expertise with an AI‑powered optimisation platform that provides real‑time workforce insights, enabling organisations to upskill teams, streamline operations and future‑proof talent strategies. The company’s focus on long‑term value and resilience sets it apart from traditional recruitment providers. RGH invites businesses seeking a smarter, more agile workforce to partner with them.
Job Description
Our client represents the connected world, offering innovative and customer-centric information technology experiences. They are a USD 6.5 billion company with 146,000+ professionals across 90 countries, helping 1250 global customers including Fortune 500 companies.
Requirements
- Handle phone calls with customer queries and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
- Escalate priority issues per client specifications to the immediate lead as applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete hours of staffed time on all rostered days
- Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
- Attend trainings as required
Benefits
- Excellent working conditions
- Career advancement
- Perfect working environment