Head of Customer Success

We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts.

Requirements

• Extensive experience leading customer success in a B2B or technology-driven environment
• Proven ability to lead change and optimise processes
• Demonstrated success in achieving growth and retention through data and technology
• Strong communication and relationship-building skills