The Sales Applications Engineer I provides pre and post-sale technical service and product support to equipment owners, service contractors, customers, and the outside sales team for the ColdZone, Russell, Witt, and Kramer name brand product lines. This position will serve our HTPG Division, located in Scottsboro, AL, Duluth, GA, or Ontario, CA.
Requirements
- Review customer quote requests for Technical Accuracy
- Assist field organization with rapid and accurate responses to all technical product inquiries
- Work with Engineering and Quality teams to resolve field problems
- Assist in developing and maintaining technical literature, IOM’s, tech bulletins, etc.
- Site visits to support product issues or customer requests for HTPG support personnel
- Support customer visits to the factory, meet with customers and make presentations
- Support and participate in archive team activities in support of all Company departments.
- Communicate effectively with customers, internal and external via telephone, fax, and e-mail
- Responsible for complying with good business practice ethics and completing government required survey forms
- Some field travel may be required