Warranty Claims Representative II

The Warranty Claims Representative offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests.

Requirements

• Provides verbal and written assistance to customers on product services, and general product questions
• Explains and interprets warranty information to customers
• Arranges for malfunctioning or defective items to be returned for evaluation
• Dispatch service providers and coordinate with vendors
• Handles a large amount of inbound calls in a call center setting
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k Matching
• Life insurance
• Disability insurance