The Complex Account & Estate Service Specialist will be highly engaged in supporting Investment Advisors and their teams utilizing their extensive operational knowledge with end-to-end service to assist, create efficiencies and making tasks easier on Complex & Estate Accounts.
Requirements
- As a trusted partner and resource, act as central point of contact for all types of complex accounts (Trusts, IPPs, Multi-layered Corp) and Estates inquiries.
- Provide guidance and documentation support on complex and estate account openings with a focus on accuracy and timely response.
- Responsible as the primary approver to grant efficient and expedited approvals following an expert review of all account opening packages for complex and estate accounts.
- Collaborate with back office and internal partners (Legal, Compliance), manage and resolve all complex and estate account opening documents not in good order.
- Support Richardson Wealth advisory teams with clear action plans to resolve errors and maintain full ownership and accountability until resolved.
- Provide a timeline for all inquiries requiring investigations by keeping Richardson Wealth advisory teams updated by way of status journey to meet client expectation.
- Support data and analytics strategy by tracking all daily issues for insights to improve Advisor and client experience.
- Leverage data insights, raise up trends, areas for improvement and other friction point plans.
- Present subject matter information and data in a structured manner to front office and internal stakeholders of varying seniority levels.
- Accountable for the internal knowledge site for procedures, assistance and important updates.
- Collaborate internal communications team to deliver messaging when there are operational process changes.
- Manage risks by adhering to compliance routines, processes and controls to protect client and RW Advisors interests.
- Advocate, educate and assist RWL teams with using digital capabilities and advocate STP.
- Participate and support initiatives aimed at improving and enhancing overall RWL service efficiency.
Benefits
- Comprehensive health & dental benefits
- Group RRSP matching plan
- Paid time off
