Pet Support Counselor
Richmond SPCARichmond, Virginia, United States
Posted April 13, 2026
Full Time
About the Company
The Richmond SPCA is a non-profit organization dedicated to providing education and resources to achieve and sustain a no-kill community.
Job Description
The Richmond SPCA is a non-profit organization seeking a Pet Support Counselor to provide pet-retention counseling and services to the community, and assist in the intake of dogs and cats into the care of the Richmond SPCA.
Requirements
- Assist individuals inquiring about pet surrender and assistance with empathy and compassion (not judgement) and partner with them to find the best solution for their unique situation
- Provide pet-retention counseling for community members by phone, email and in person in a timely manner with helpful and clear information
- Facilitate the intake process for owner surrenders and transfers from partner agencies
- Drive company vehicles to complete transfer of pets from transfer partners throughout the state of Virginia and neighboring states
- Collect detailed behavioral and background information from community members surrendering animals
- Administer vaccines, blood pulls and de-wormer on dogs and cats of various size, temperament, and medical history
- Enter data thoroughly and accurately into the PetPoint database and each pet's physical file
- Report any medical concerns or observations to our Internal Veterinary Services team, and any behavioral concerns or observations to our Behavior and Training team for monitoring
- Work with our awesome volunteers and respond to their questions in a professional manner
- Notify appropriate personnel when pet support services supplies are running low
- General cleaning, restocking, and upkeep of workspace as well as sweeping, dusting, mopping, taking out the trash, and restocking files and other supplies
- Maintain open and regular communication with the Manager of Pet Support Services, Assistant Manager of Pet Support Services and Senior Director of Shelter Operations
- Assist other colleagues in the department as needed
- Complete special cleaning projects and side duties as assigned
- Attend and participate in all required trainings and meetings
Benefits
- Paid wellness leave
- Accident insurance
- Hospital indemnity
- Critical illness insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Paid personal leave
- 401(k) retirement plan
- Public Service Loan Forgiveness Program
