First Responder Print Specialist
RicohChicago, Illinois, United States
Posted March 11, 2026
Full Time
About the Company
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.
Job Description
In this role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area, engaging with customers, and delivering technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.
Requirements
- Engage proactively to uphold service level agreements (SLAs) between customers and RICOH
- Maintain an accurate inventory of managed devices
- Conduct routine maintenance, replenish consumables, and address service alerts
- Perform continuous optimization efforts, identifying opportunities for fleet improvement
- Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly
- Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed
Benefits
- Paid vacation time
- Paid holidays annually
- Medical, dental, life, and disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Tuition assistance programs
- Many other benefits to enhance your health, wellness, and ongoing personal and professional development