Senior Trading Support Analyst

We are looking for a Senior Trading Support Analyst to join our innovative team. As a trusted escalation point, you will own complex customer issues and drive them to resolution with urgency, accuracy, and care. You will provide start-of-day support, deliver real-time trading support, and engage directly with customers to diagnose technical and workflow challenges.

Requirements

• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field
• 6+ years of experience supporting or troubleshooting technical or operational issues within the FinTech industry
• Strong understanding of investment management workflows, security types, and financial market concepts
• Hands-on experience with trading and reconciliation workflows and industry file formats such as DTCC CTM, FIX, SWIFT, confirmations, and affirmations
• Demonstrated expertise in data reconciliation analysis and issue resolution
• Proven ability to manage complex customer escalations with professionalism and composure
• Ability to collaborate effectively with engineers, product managers, and external partners
• Aptitude for learning new technologies quickly and applying them in practical ways
• Excellent verbal and written communication skills
• Flexibility to pivot between priorities and adapt to evolving customer and business needs

Benefits

• Unlimited vacation
• Educational and wellness reimbursements
• 100% employee insurance plans
• Company Stock Plan subject to the applicable Stock Option Agreement