HELPDESK SUPPORT

A unique opportunity for an outstanding candidate to contribute to a mission-based organization whose purpose is to help people around the world do the right thing. Engaging potential candidates is not a transactional requirement but entails painting a long-term vision of values-based decision making which, in turn, defines sustainable cultures.

Requirements

• 12+ years of experience in highly demanding Global helpdesk support position
• 5 + years of experience supporting CEO and highly time sensitive operations
• 5-8 years of hands on experience with Windows servers, on Exchange 2010, DAG, CAS Array, spam/virus filtering, tracking email system logs, ActiveSync, backup/restore & mail flow
• Solid hands on experience of Group policy, Window Automation, WSUS, Windows 7, Apple Mac, Office, Outlook and corporate business applications
• Solid hands on experience managing complex and time sensitive Video, Audio and Web Conferencing
• Hands on experience on HP servers, networking, wireless, Avaya phone system, Security access control, hardware and software troubleshooting
• Hands on experience building and troubleshooting Laptops, desktops, Mac, mobiles & tablets
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
• Maintain and document operational, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
• Ability to work on Symantec Endpoint Protection, Mimecast, Postini, MailMarshal, SME
• Keenly focused on the highest levels of service and customer satisfaction
• Excellent fundamental problem solving and analytical skills
• Candidate will be required to maintain a high level of confidentiality
• Excellent oral and written communication skills
• Bachelors Degree
• Mac experience preferred
• MCSE certification preferred