Senior CSM, PBM

We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction.

Requirements

• Responsible for the overall relationship with assigned PBM clients
• Manage ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs
• Resolve client escalations when they occur, and ensure overall client satisfaction
• Maintain regular contact with clients, client representatives, and other internal members of the account team
• Serve as the initial point of contact for all day-to-day operational inquiries
• Lead and facilitate all client meetings, including quarterly and annual business reviews
• Partner with the Implementation Team during new client implementations
• Gather all client requirements for the annual open enrollment process
• Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures
• Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately
• Provide ongoing support to Rightway partners
• Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance