Cloud Service Technician
RightworksNew Hampshire, United States
Posted March 24, 2026
42860 - 42860 USD
Full Time
About the Company
Rightworks is a leading provider of cloud-based solutions for accounting firms and businesses. Their flagship product, Rightworks OneSpace, offers a customizable platform that integrates with various accounting software like QuickBooks Desktop and Xero, streamlining operations and enhancing client experiences. Additionally, Rightworks Academy provides an extensive community and learning resources for professional growth and development within the accounting sector.
Job Description
Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. As a Cloud Service Technician, you'll provide premium troubleshooting experience via our phone queue system, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients' experience with our cloud solutions.
Requirements
- High school diploma or equivalent; higher education or certifications in IT or related field preferred
- CompTIA A+ Certification preferred but not required
- Minimum of 2 years in customer service
- Proficiency in Windows OS
- Familiarity in Citrix environments preferred
- Understanding of cloud computing platforms and virtualization technologies
- Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure
- Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients
- Strong analytical and problem-solving skills
- Exceptional customer service skills
- A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment
Benefits
- Company-paid short and long-term disability insurance
- Life insurance
- Generous 401K match
- Highly affordable medical, dental, vision coverage
- Flexible PTO
- Numerous paid holidays
- Paid volunteer time off
