Outpatient Office Coordinator

The Outpatient Front Office Coordinator is responsible for ensuring the smooth and efficient running of the organization’s operations, providing administrative and technical support to the operations team, and maintaining and improving systems and processes.

Requirements

• Communicate effectively with a diverse group of clients pertaining to behavioral health access, insurance benefits, clinician appointments, and other program offerings
• Aid with OHP enrollment and benefits navigation
• Provide intake coordination services, including reviewing forms with clients and families and ensuring proper paperwork is completed
• Scrub charts daily to obtain any missing pertinent chart information
• Collect co-pays and follow up on any missed payments, ensure financial packets are completed, assist clients with paperwork questions
• Assist with maintenance of clinician schedules, including sending appointment reminders and canceling or rescheduling appointments, if necessary
• Verify insurance benefits prior to client appointments
• Generate weekly verification of benefit reports and follow up on any error accounts
• Maintain multiline phone systems and forward calls to the correct contact persons
• Maintain working knowledge of Electronic Medical Record (EMR) software, including billing/Co-pay software
• Oversee daily office/facility maintenance, including light cleaning and maintenance of office supply inventory
• Assist the Operations Supervisor and/or Director with requests, queries, and responses
• Maintain functionality of office equipment (printers, copiers, e-fax, scanners)
• Collect and distribute mail and other correspondence
• Develop and maintain a filing system
• Support Co-occurring MH and SUD treatment by keeping lab supplies in stock and coordinating UA pick-ups
• Assist Outpatient Supervisor and/or Director with maintaining office policies and procedures as needed
• Maintain phone lists, contact lists, resource lists, supply of brochures/fliers/etc.
• Maintain schedule and support admin staff with coverage issues. Cover shifts if required.
• Flex schedule as needed to provide support to all shifts and staff.
• All other duties as assigned.