Marine North East Europe Junior Operations Support Advisor

RINA is recruiting for a Marine North East Europe Junior Operations Support Advisor to join its office in Gdansk. The successful candidate will play a crucial role in managing administrative tasks, customer interactions, and business operations.

Requirements

• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.
• Gather necessary information from customers or internal departments to initiate the contract creation process.
• Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.
• Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.
• Support senior colleagues to ensure that contracts adhere to company guidelines and policies.
• Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.
• Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.
• Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.
• Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.
• Ensure that invoices are sent to customers promptly through the preferred communication channels.
• Respond to customer basic inquiries related to contracts, invoices, and billing processes.
• Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.
• Keep detailed and organized records of all contracts, invoices, and related correspondence.
• Regularly update and maintain information in the company's database or customer relationship management (CRM) system.