Senior Field Technician (E4A Solutions – A Subsidiary of Riot Platforms)
Riot PlatformsHouston, Texas, United States
Posted May 23, 2025
Full Time
About the Company
Riot Platforms is a Bitcoin-driven industry leader that develops and operates large-scale data centers and bitcoin mining facilities. The company follows a vertically integrated strategy encompassing Bitcoin mining, engineering, and fabrication, with active operations in Central Texas and Kentucky and engineering hubs in Denver and Houston. Riot focuses on high‑density computing solutions, leveraging its in‑house capabilities to design and build data centers that meet the growing demand for secure, efficient cryptocurrency mining. By expanding into data center development, Riot positions itself as a foundational builder in the digital economy, offering end‑to‑end services from mining to hosting.
Job Description
As a Senior Field Technician, you will provide technical expertise, troubleshooting, and on-site support to deliver exceptional service to customers. You will lead and instruct employees and customers in various areas, including customer service, field service, startups, and Original Equipment Manufacturer warranty assistance.
Requirements
- Provide technical support via phone and email
- Perform on-site field service, including warranty support and commissioning
- Travel up to 50-70% of the time to conduct service repairs, training, and startups
- Assist with new product research, development, and evaluation
- Conduct functional testing of completed controllers and custom-built controls
- Support the engineering department with research, development, and evaluation of proposed equipment
- Drive projects to completion with minimal supervision while maintaining high-quality standards
- Ensure site safety compliance
Benefits
- Competitive pay commensurate with experience
- 401k plan with company matching
- Great medical, vision, and dental plans to choose from
- Long-term and Short-term disability
- Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
- Flexible Spending Accounts
- Generous PTO and Paid Holidays
