Customer Support Specialist
RISETexas, United States
Posted April 7, 2026
Full Time
About the Company
RISE is dedicated to accelerating internet access in the Philippines by offering high-quality, reliable, and fast internet services. Focused on enterprise, government, and educational clients, RISE prioritizes superior support and continuous improvement of service characteristics to meet the unique needs of its diverse clientele.
Job Description
We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. This role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
Requirements
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues efficiently while maintaining a high level of satisfaction
- Provide accurate information about products, services, and company policies
- Troubleshoot problems and escalate complex issues when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up with customers to ensure resolution and satisfaction
- Collaborate with internal teams to improve customer experience
- Identify recurring issues and suggest process improvements
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Retirement savings plan (e.g., 401(k))
- Opportunities for career growth and development
- Supportive and team-oriented work environment
