RIVA Solutions is seeking an experienced Program Manager to provide full-time leadership and oversight for a federal IT service desk and enterprise support program. The ideal candidate is a seasoned IT program leader with expert-level experience managing teams in a complex technical environment, strong federal customer engagement skills, and demonstrated success developing and maintaining project management artifacts, schedules, risk and issue logs, communications plans, resource models, and leadership reporting.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.
- PMP certification is required.
- Expert-level experience leading teams in an IT environment.
- Demonstrated experience managing federal or enterprise IT service delivery programs, service desk operations, infrastructure support, or comparable technical environments.
- Experience managing extensive client interactions and providing detailed project status and progress reporting on a weekly or recurring basis.
- Strong experience creating and maintaining project artifacts, including project charters, project plans, schedules, resource allocation models, risk and issue logs, communication plans, quality assurance plans, and leadership status reports.
- Proficiency with project management planning, scheduling, estimation, and reporting tools, including Microsoft Project or comparable tools.
- Experience ensuring ongoing project communication with internal and external stakeholders.
- Strong understanding of project management methodologies, risk management, change management, resource planning, and quality assurance practices.
- Excellent oral and written communication skills, including the ability to present and discuss technical information in a way that establishes rapport, persuades stakeholders, and drives understanding.
- Strong teamwork, interpersonal, and customer engagement skills, with the ability to communicate effectively with customers, employees, and management at all levels.
- Ability to thrive in a cross-functional environment supporting technical, operational, contractual, and leadership stakeholders.
Benefits
- Health, Dental, and Vision Coverage
- Life Insurance
- Retirement Benefits / 401(k) with company matching
- HSA/FSA Spending Accounts
- Long- and Short-Term Disability
- Pet Insurance
- Wellness Program Initiatives
