Technical Support Specialist I-II

Provide technical support to staff across the organization, troubleshoot and resolve issues related to Microsoft 365, Windows, Mac, iOS, and more, manage and prioritize support tickets, and collaborate with IT staff to research and implement new technologies.

Requirements

• Associate's degree in Computer Science or Information Systems
• 2+ years' experience providing technical helpdesk support in a professional setting
• A+ certification
• Network+ certification
• Basic understanding of ITIL
• Microsoft Certifications
• Familiarity with Microsoft 365 applications
• Experience supporting Windows 11, Mac, and iOS operating systems, printers and audio video devices and peripherals
• Experience with ITSM ticketing systems with SLAs
• Basic networking (wired/wireless LAN), VTC setup/support
• Hardware installations/imaging; excellent technical knowledge of computer hardware
• Active Directory user account management

Benefits

• Medical, dental, and vision coverage
• Open PTO
• Retirement plan with employer match
• STD, LTD, life, critical illness, hospital indemnity, pet insurance