Senior Manager, Trust & Safety
RoadieUnited States
Posted May 13, 2026
Full Time
About the Company
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility, and visibility.
Job Description
The Senior Manager, Trust & Safety will lead day-to-day operations and deliver operational excellence of critical risk functions that protect customers and uphold platform integrity.
Requirements
- 5+ years of experience in Trust & Safety, Risk, or related field, with increasing scope and ownership
- 3+ years of people leadership experience, including managing team leads or managers
- Proven ability to operate at both strategic and tactical levels, setting vision while driving execution
- Strong analytical mindset with experience using data to influence decisions and drive business outcomes
- Experience working cross-functionally with Legal, Product, and Operations stakeholders at a senior level
- Excellent communication and executive presence, with the ability to influence and build alignment across stakeholders
- Demonstrated ability to scale processes, teams, and systems in a fast-paced environment
- High level of sound judgment and ability to navigate complex, high-risk scenarios with confidence
Benefits
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave
