Small Engine Repair Tech/Assembly
Rocky's Ace HardwareMassachusetts, United States
Posted February 25, 2026
17 - 18 USD
Full Time
About the Company
Rocky's Ace Hardware is a family-owned retailer that has served New England and the broader Northeast for nearly a century. With 50 stores across Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio, and Florida, the chain blends the buying power and national brand of Ace Hardware with a local, neighborhood-store feel. Its product portfolio spans general hardware, paint, lawn-care, grilling, and contractor-grade supplies, while its staff-driven service model encourages expert guidance for DIY enthusiasts and professionals alike. The company’s enduring success stems from a commitment to quality selection, personalized customer support, and a culture that values community stewardship and employee growth.
Job Description
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Requirements
- Ability to combine amazing customer service with strong equipment repair skills
- Ability to diagnose equipment and determine parts required for repair
- Accurately and efficiently complete the repair
- Ability to repair rental equipment accurately and efficiently
- Perform blade sharpening
- Answer shop phone calls
- Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
- Attend mandatory monthly store meetings