French Market Technical Support Specialist
ROLLERFederation of Bosnia and Herzegovina, Bosnia and Herzegovina ⢠⢠Baltimore, Maryland, United States
Posted May 14, 2026
Full Time
About the Company
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences.
Job Description
ROLLER is seeking a passionate Technical Support Specialist fluent in French and English to join its growing global Customer Support Team. The role requires previous experience working with Point of Sale (POS) Payments or within a SaaS company, with a strong focus on providing technical product support to customers across the EMEA region.
Requirements
- Fluent in French and English (C1 level)
- 1-2 years of experience working in a similar role within a SaaS or POS payments business
- Formal IT qualifications
- Experience using ticketing systems (Salesforce Service Cloud)
- Strong written and verbal communication skills
- Tech-savvy and able to pick up new tools quickly
- Proactive self-learner and able to work autonomously
- Strong troubleshooting methodologies
- Great customer service skills
- High level of organizational skills and time management skills
- Strong attention to detail
Benefits
- 4 ROLLER Recharge days per year (4 additional days of leave)
- Team Member Assistance Program (coaching, education modules, etc.)
- Individual learning and development budget
- Career growth opportunities
- Fun and switched-on team environment
