The Family Services Coordinator position is a part-time role that involves maintaining program function, registering and checking out families, and providing a supportive staff presence in the overnight hours. The coordinator will work 24-hour shifts, including sleep time onsite, and will be responsible for welcoming and orienting guests, performing regular rounds, and coordinating daily strategies for use of available rooms. The coordinator will also be responsible for tracking guest donations and occupancy rates, and utilizing the digital guest registry system to create room reservations and track pertinent guest information.
Requirements
- Execute defined policies and procedures for the program
- Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork
- Act as liaison to hospitals for processing referrals/reservations
- Provide and assist families with information, directing them to resources, activities or services they may need
- Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs
- Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible
- Assist with statistics for program by inputting daily occupancy records
- Track guest donations and occupancy rates for monthly reporting purposes
- Encourage adherence to programs guidelines and coordinate a solution when violations occur
- Utilize digital guest registry system to create room reservations and track pertinent guest information to ensure seamless support throughout their stay
- Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
- Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents
- Act as an extension of the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups and activities groups volunteering within programs
- Provide coverage at 'Welcome Desk' locations as well as other duties in the absence of volunteer support
- Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects
- Welcome family guests and visitors, providing tours and information
- Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.)
- Regular participation in meetings and trainings as requested by program leadership
- Complete all data entry, record keeping, and documentation for the shift
Benefits
- Employee Assistance Program
- 401(k)
- PTO
