Customer Support Specialist (German Speaking)
RoomRaccoonCape Town, Western Cape, South Africa
Posted October 21, 2024
Full Time
About the Company
RoomRaccoon delivers a comprehensive cloud‑based hotel management platform that powers independent hotels worldwide. The platform bundles a property management system, channel manager, booking engine, and other hotel software tools into a single, scalable solution that enhances operational efficiency and guest experience. With a global footprint in more than 50 countries and a distributed team of over 100 professionals headquartered in Breda, Netherlands, and Cape Town, South Africa, the company combines deep industry expertise with a culture of rapid innovation. RoomRaccoon’s focus on empowering hoteliers through data‑driven technology has positioned it as a trusted partner for thousands of hotels seeking to improve performance and stay competitive.
Job Description
Customer Support Specialist (German Speaking) role in Cape Town, South Africa. Provide high-quality assistance and resolve client queries through excellent communication skills.
Requirements
- Fluency in German and English
- 2+ years' experience in a service-oriented, technical or customer support role
- Technical proficiency in working on different systems (training will be provided)
Benefits
- Free Food Fridays
- Mac Environment
- Incentive Based Commission
- Formal Training Budget
- Annual Hotel Experience
- Equity
- Birthday & Christmas Vouchers
