Technical Support Engineer (Hybrid)

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We are building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 3+ years' experience in a technical support or customer support role, preferably in a B2B SaaS environment working with a technical product
• Strong problem-solving skills and the ability to think analytically
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to technical and non-technical users

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• 3 weeks of vacation, plus unlimited sick and mental health days
• $500 stipend for home office setup
• Learning and development budget at your discretion to support your growth