Analyst, Business Intelligence

Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Requirements

• Perform data analysis using SQL and internal analytics tools to extract, clean, and manipulate large datasets from multiple systems.
• Identify trends, behavioral patterns, operational inefficiencies, and revenue-impact opportunities within contact center workflows.
• Develop new metrics, performance indicators, and analytical frameworks that advance reporting maturity.
• Build high-quality dashboards, presentations, and visualizations in Power BI (or similar tools) to clearly communicate insights to technical and non technical stakeholders.
• Lead assigned analytics requests and projects end to end, including requirements gathering, data exploration, solution design, testing, and delivery.
• Ensure data accuracy through validation checks, documentation, and adherence to data governance standards.
• Identify opportunities to optimize reporting workflows, automate recurring processes, and improve speed-to-insight.

Benefits

• Competitive compensation and benefits package
• Excellent career development opportunities