Digital Product Associate

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Requirements

• Provide hands-on technical support for Newbuild digital tools, including troubleshooting issues, managing user access, and developing business intelligence reports.
• Collaborate with stakeholders and department users to gather requirements and identify enhancement opportunities.
• Translate user feedback into clear, actionable insights for technical teams to implement improvements.
• Deliver direct support to end-users, ensuring effective use of digital tools in daily operations.
• Work closely with the remote technical team in Manila to communicate user requirements, conduct user testing, and support the rollout of new features.
• Author requirements, epics, and user stories in Jira to guide development planning.
• Train end-users on tool functionalities and promote best practices for adoption.
• Partner with the Product Manager to explore new product opportunities through user research and market discovery.
• Maintain flexibility to work across time zones, including alternating schedules to collaborate with teams in Europe and Manila.
• Conduct executive-level presentations to introduce new digital solutions, communicate rollout strategies, and foster awareness and adoption across leadership teams

Benefits

• Competitive compensation package
• Excellent career development opportunities
• Competitive benefits package