Engineer, Site Reliability

The Site Reliability Engineer (Senior SRE) will support the Royal Caribbean website by utilizing application and user performance data to guide informed decision-making. The SRE will use application and user performance metrics collected from various sources and tools to support tasks such as initial triage of critical production incidents, bug analysis, implementation of best practices in site reliability engineering, infrastructure optimization, and seamless collaboration between internal teams and external service providers.

Requirements

• 3-6 years in Site Reliability Engineering (SRE), DevOps, QA, or a related IT operations role.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or other relevant advanced degree preferred.
• Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk.
• Understanding of API design principles: REST, SOAP, Graph.
• Advanced knowledge of monitoring and logging tools (AppDynamics, Datadog, Splunk, New Relic, etc.).
• Familiarity with Adobe AEM Cloud is preferred to enhance system performance and reliability.
• Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly.
• Ability to develop and implement effective incident response plans.
• Excellent written and verbal communication skills for effective interaction with cross-functional teams and documentation.
• Ability to collaborate with Development, QA, IT, and external managed service providers to ensure seamless operations.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development