Lead Data Engineer
Royal Caribbean GroupFlorida, United States
Posted December 15, 2025
Full Time
About the Company
Royal Caribbean Group is proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people.
Job Description
Royal Caribbean Group is seeking a Lead Data Engineer to provide data solutions for the call center data team, including projects like telephony system migration and AI agent integration. The role involves designing, constructing, and managing data pipelines for complex data structures, including data transformation, modeling, schema development, metadata, and workload management.
Requirements
- Lead the migration of call center telephony data from Avaya to Genesys
- Develop and implement real-time data pipelines supporting call center analytics
- Integrate AI agents within call center workflows
- Collaborate with call center operations, workforce management, and customer experience teams
- Ensure adherence to call center data governance standards (PCI, HIPAA, GDPR)
- Direct data engineering initiatives
- Partner with business stakeholders and data scientists
- Provide leadership on technical decisions
- Create and maintain thorough technical design documentation
- Assess current ETL/ELT industry best practices
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities