Client Services Representative

We are looking for a dynamic Client Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day.

Requirements

• Ability to manipulate and analyze client data.
• Coordinate all tasks necessary to support the client's demands.
• Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe.
• Collaborate with internal teams to address complex customer issues and escalate when necessary.
• Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance.
• Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems.
• Maintain and update ERP system records, including customer information, inventory levels and financial data.
• Oversee daily logistic operations, including the scheduling and tracking of shipments.
• Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment.
• Ability to adapt and shift priorities based on internal and external business needs.
• Maintains clear and effective communication.
• Deals constructively with issues that do not have clear solutions.
• Supports the team by empowering others and positively contributing to the overall success of the organization.
• Proficient in all Excel and Word applications; an Excel test is required.

Benefits

• 401(K) Plan with company match
• Hybrid work-from-home program
• Health Insurance through Blue Cross Blue Shield
• Dental Insurance with two plan options
• Flexible Spending for Health and/or Dependent Care
• Commuter Transit benefit
• Critical illness benefit
• Life Insurance (we cover 3 times your salary - you can purchase more)
• Short-Term Disability Coverage
• 2 weeks of paid Parental Leave
• 16 PTO Days (full year)
• 9 Paid Holidays
• Tuition Assistance