Senior Analyst-Customer Data Management

The Senior Analyst-Customer Data Management role involves analysing, validating, and maintaining accurate and compliant customer data in a structured, high-volume environment, contributing to operational excellence and 24/7 service continuity.

Requirements

• Support operational goals and team objectives aligned with company strategy
• Apply defined processes, controls, and standards to ensure accurate, complete, and compliant master data
• Create, maintain, and update customer master data in line with governance rules and system requirements
• Validate incoming data requests to ensure completeness, consistency, and compliance prior to system entry or updates
• Identify and escalate issues requiring clarification or correction in accordance with defined processes
• Perform data quality checks, basic audits, and reconciliations to support data consistency across systems
• Actively participate in team activities, training sessions, and quality reviews to support knowledge sharing and capability development
• Support continuous improvement by identifying recurring data issues and contributing to process and system enhancements