Senior Customer Success Engineer (1st shift: 9am-6pm ET)

The Senior Customer Success Engineer will provide technical support to customers via phone, web, email, chat, onsite visits, and other channels. They will diagnose and resolve problems in Rubrik products and customer environments, troubleshoot networking connectivity and performance issues, and work with engineering and QA teams to recreate customer issues. The role requires a bachelor's degree in computer science or a related field, or relevant work experience, and 10+ years of experience in enterprise technical support, storage, or backup verticals.

Requirements

• 10+ years of experience in enterprise technical support, storage, or backup verticals
• Must have working experience with Linux / Unix command line
• Must have technical working experience of VMware, backup technologies, networking
• Strong written and oral communication skills with the ability to document and present technical content to all levels
• Strong experience in one or more of the following areas: Microsoft Enterprise Applications, Databases, Cloud Technologies (AWS, Azure, Google Cloud, Private Cloud Platforms), Storage (NAS and SAN)
• Strong experience with scripting languages (bash, Python, Perl, PowerShell) is highly desirable
• US citizenship

Benefits

• bonus potential
• equity
• benefits