Account Manager for Semine (Norwegian Speaker)

As an Account Manager, you will be commercially responsible for a portfolio of Semine's key customers. You will negotiate and renew agreements, collaborate closely with Product, Customer Success, and Partner teams, and drive upsell, cross-sell, retention, and customer satisfaction.

Requirements

• Develop and execute strategies to increase revenue and strengthen relationships within the existing customer base.
• Identify opportunities for upsell, cross-sell, and renewals by understanding customer needs.
• Build and manage growth plans for strategic accounts with a focus on long-term partnerships.
• Collaborate with sales, marketing, customer success, and product teams across countries to ensure a unified approach to customer growth.
• Lead regional growth initiatives and ensure strategies are adapted to different markets.
• Represent the customer's voice internally and provide feedback to product and marketing teams.
• Act as an expert in Semine's commercial processes, ensuring consistency in account, process, and contract management.
• Establish best practices and contribute to improvements across the commercial life cycle.
• Work with the Customer Growth leadership team on customer expansion strategies and risk management.
• Ensure all commercial transactions comply with relevant SaaS contracts, terms, and policies.
• Support the VP Customer Growth in implementing process and policy changes to build scalability across markets.

Benefits

• Competitive package, including salary and benefits
• Competitive bonus structure
• Tailored onboarding programs
• Solid pension and insurance packages
• Social and inclusive work environment
• Modern office facilities