Service Desk Manager

We are a young and ambitious SaaS scale-up that transforms quick-service restaurant chains with our omnichannel solution. We are looking for a Service Desk Manager to ensure that we can provide our customers with the best possible service.

Requirements

• At least 2 years of experience in a role where you supported customers or partners.
• Get-things-done mentality and proactive attitude.
• Energy and enthusiasm towards team members.
• Ability to manage a team and continuously improve processes.
• Willingness to thoroughly learn our software solution.
• Eye for detail and ability to analyze performance data.
• Strong written and verbal communication skills in English and Dutch.
• Bachelor's or master's degree (bonus points).
• Experience in improving supporting processes (bonus points).
• Experience in the hospitality industry (bonus points).
• Knowledge of other languages (bonus points).

Benefits

• Competitive salary
• Pension scheme
• Flexible holiday policy
• 25 paid vacation days (and an extra free day on your birthday)
• Healthy lunch at the office
• Annual off-site with our team
• Fun team outings to enjoy together outside of work