FOH - Host Person (Part-Time)

We are seeking a FOH - Host Person to welcome and greet guests, ensure their needs are met, and provide excellent service in our restaurant locations.

Requirements

• Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
• Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• Clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
• Handle guest complaints and special requests.
• Receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
• Assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any guest and reservation related questions.
• Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.